Prompt Power Services

OUR SERVICE


Trading

The Prompt Power Services has been in business for more than 5 years in the area of wholesale trading of Generators and its spare parts, all kind of Machinery services.

Prompt Power Services also offer the ability to provide each of our customers with any and all of the spare parts that are necessary to keep these great generators in working condition.

We are please to introduce ourselves as trading services for the bustup of your business our major fields in electronics and workshop machinery further more we deal in generators, emp testing equipment, smd technology etc.

Please do not hesitate to send your inquires.

“We are standing at your door to deliver you the Best”

Machineries


With an objective to offer the best available products to our customers, we, Prompt Power Services. act as one-stop shop for availing a wide variety of world class Gensets, Generators, Alternators . Being one of the leading suppliers and traders in our domain, we source the best quality products from reputed manufacturers and deliver these to client in a prompt manner.

“We are standing at your door to deliver you the Best”

Spares Parts

1.Generator Maintenance Contract : Complete DG sets contract for engine, alternator, control panel, batteries.
2.Operation and Maintenance Contract : Customise solution for DG set and equipment operation with technically qualified persons.
3.Service Centre : Repair, overhauling of DG sets and calibration of fuel components.
4.Engine Health Check : Engine Health Check to know the health of engine before major overhaul through Scientific Electronic Data Lodger.
5.Lub Oil, Fuel and Coolant Analysis : Analysis of Fuel, Coolant and Oil through recognized Lab.
6.Genset selection, installation and erection : Guidance for genset selection, load study and installation and commissioning of DG sets.
7.Radiator Repair : Repair and re-conditioning of radiator for save time and money.
8.Buy Back of old engine : Buy back of old DG sets / engines under exchange.
9.DG set painting : Entire DG set painting with specially formulated paint.
10.Sound Acoustic Repair.
11.Customer Training : Round the year customer training at site
12.DG set on Rent : Rental power for 15 KVA to 1500 KVA.
13.Energy Management : Energy audited for energy compensation.
“We are standing at your door to deliver you the Best”

Support

INFORMATION / ASSISTANCE
Customer Assistance Cell
  • 24 hours online assistance
  • Resolves Customer enquiries and concerns at first contact
  • Provides online information on services, training, parts, network and technical issues
Rounded the clock emergency services
  • 24 hours services through services network
  • Extensive field network for easy accessibility and quicker response

SERVICES CONTRACTS
Customised services contracts
  • Annual Services Contract
Single-point services contract
  • Total support for genset
  • inventory planning support
  • Regular performance monitoring
Unit-based services contract
  • Complete responsibility of DG set including operation,maintenance, manpower and inventory.
  • Guaranteed availability

EFFECTIVE SYSTEMS
Mean Time to Restore (MTTR)
  • 24 hours for mission disable engoines
  • 48 hours for engine running with problems

CUSTOMER COMPLAINT RESOLUTION INDEX (CCRI)
  • Track each customer complaint till resolution

MOBILE QUICKSERVE
  • New service program for faster response
  • Reduce downtime with guaranteed repair schedule

ADVANTAGESS
  • Trouble-Shooting and evaluation within 4 hours
  • Most of the repairs within 24 hours
  • continuous feedback to customers
“We are standing at your door to deliver you the Best”